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FAQ
Frequently asked questions
General
Unfortunately, we don’t have the capacity to hold all items in stock or facilities for in-person fittings. We recommend:
• Trying the garment at a local retailer if available
• Requesting a fit guide (being added to all products soon)
• Ordering one item as a test piece before committing to a bulk order
There are no minimums, so test orders are always an option.
On each product page, you’re given the option to select standard placement or custom placement. Standard placement details are shown below the product information if you scroll down (typically a small front left chest and large centre upper back). If you select custom placement, you’ll be provided with a text box to explain exactly how you’d like your logos positioned. All placement choices are then confirmed visually in a digital mockup before payment and production begins.
For common placement spots such as small chest & large back we generally work off industry standard common placements with general set back and alignment guidelines. However you are welcome fully customise to your needs.
Shape & visual weight play a part in the final finished size and placement that we draft. Certain logos look more 'correct' printed smaller than others do, and vise versa. If you are unhappy with the size and or locations expressed on the digital graphic we provide, we are happy to change it as many times as needed to get it right before we print.
On each product page there is an upload logo button just above theadd to cart button. Simply click into it and add your logo then select your choices and add to cart. This way, that particular logo is linked to the specific product you added it on, along with your size, colour and placement selections. There is also a backup file upload page on this website in case you miss it (there is a link below). Worst case, artwork can be emailed to us — just be sure to include your order number so it can be matched correctly.
PDF, SVG, and high-resolution PNG files are preferred, however we accept all file types. Our graphic designer cleans and converts files prior to printing. In many cases, we can even work from a reasonable smartphone screenshot. Extremely low-quality or heavily pixelated images may be knocked back, however to date, we have not had a file we couldn’t work with.
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