Order Process Details
Option one: Online order
Option two: Manual order
Online Orders
1. Select your garments
Use our website to browse and select your base clothing options. For each product, choose your preferred colour, size, quantity and pick from either standard or custom logo placement using the fields provided. Upload your logo using the upload button provided just then add to cart.
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The file uploader allows multiple uploads incase you have different designs for front and back, it also has an optional notes section for each upload. If you have any issues you can always email them through to info@onsiteworkwear.com.au we respond fast.
2. Checkout & payment
Proceed to checkout with your completed list of garments. Enter details for shipping and complete payment. Pricing includes standard front and back logo printing.
Delivery is a flat rate of $15 Australia-wide, with larger orders calculated by weight. Delivery is free for orders over $350.00
4. Proof & approval
Once the order is received, you will receive an order confirmation & receipt within minutes via email if you don't please check your spam/junk folder as they sometimes (rarely) end up there. We then prepare a digital mock up showing how we plan on printing your logo & email it through to you within 24 hours. Production will begin once you approve the artwork and placement. The email you receive with your mock ups will have a clear approve or note changes button.
After approval, no changes or refunds can be made.
5. Production
We source your base garments, print your logos to the correct scale, and apply them using commercial grade equipment. Production typically takes 1–2 business days once all stock and prints are received depending on the print queue depth at the time.
6. Shipping
Your order is shipped directly to you via Australia Post. You will receive a notification email when we have packaged your order and printed the shipping label, in this email there will also be a tracking link thats synced to ausposts updates on your delivery. You will receive another notification email once your product has been successfully deilvered
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7. Delivery & care
Once received, we’d love to see an instagram story showing off your new purchase with a tag. It would mean the world.
and let us know how we did, we love hearing feedback on our work
Manual Orders
1. Get in contact
Contact us directly via Instagram (@onsite.workwear) or by email (info@onsiteworkwear.com.au)
To provide an accurate quote, we’ll need the following details:
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Clothing selections
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Quantities, colours & sizes
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Logo placement (standard or custom)
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Your logo file
Our website is designed to collect all of this information. However, if you’d prefer to place your order manually with one of our team, we’re more than happy to help and guide you through the process.
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2. Quote + proof
Once all details are finalised, we’ll issue an official quote along with your digital proof graphic showing logo placement and scale. Production begins after approval and payment. We'll also send you a quick form to fill in your delivery details to Australia Post standards to save in our system so there's no errors.
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3. Steps 5, 6 and 7 from above apply
More info is available in our FAQ page