Order Process Details
Option one: Online order (10 business days)
Option two: Manual order (5-8 business days)
Online Orders
1. Select your garments
Use our website to browse and select your base clothing options. For each product, choose your preferred colour, size, quantity and pick from either standard or custom logo placement using the fields provided. Upload your logo using the upload button provided just above the add to cart button. Then add to cart.
Our graphics team handle all logo uploads so don't worry if they are basic images/have some pixellation it will be fixed.
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The file uploader allows multiple uploads incase you have different designs for front and back, it also has an optional notes section for each upload. If you have any issues you can always email them through to info@onsiteworkwear.com.au we respond fast.
2. Checkout & payment
Proceed to checkout with your completed list of garments. Enter details for shipping and complete payment. Pricing includes standard front and back logo printing. If you selected custom placement, a separate invoice may be issued via email if you requested extra logos. Change of print locations will incur no added fees. If you require a quote for custom placements we suggest processing your order manually through email.
Delivery is a flat rate of $15 Australia-wide, with larger orders calculated by weight.
4. Proof & approval
Once the order is received, you will receive a reciept and confirmation within minutes via email. We then prepare a digital mock up showing your logo placed on your selected garments & email it through to you within 24 hours. Production will begin once you approve the artwork and placement.
After approval, no changes or refunds can be made.
5. Production
We source your base garments, print your logos to the correct scale, and apply them using commercial grade equipment. Production typically takes 1–2 business days once all stock and prints are received.
6. Shipping
Your order is shipped directly to you via local courier services or Australia Post. If sent via Australia Post, you’ll receive a tracking number as soon as it becomes available. Orders are shipped to the delivery address provided at checkout.
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7. Delivery & care
Once received, we’d love to see an instagram story showing off your new purchase with a tag. It would mean the world.
and let us know how we did, we love hearing feedback on our work
Manual Orders
1. Get in contact
Contact us directly via Instagram (@onsite.workwear) or by email (info@onsiteworkwear.com.au)
To provide an accurate quote, we’ll need the following details:
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Clothing selections
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Quantities and colours
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Logo placement (standard or custom)
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Delivery details
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Your logo file
Our website is designed to collect all of this information. However, if you’d prefer to place your order manually with one of our team, we’re more than happy to help and guide you through the process.
Manual orders are often processed faster than online orders, typically saving 3–5 business days in processing time.
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2. Quote + proof
Once all details are finalised, we’ll issue an official quote along with your digital proof graphic showing logo placement and scale. Production begins after approval and payment.
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3. Steps 5, 6 and 7 from above apply
More info is available in our FAQ page